Corporate social responsibility
The CFL Group's environmental and social commitment is also reflected in the responsible choice of its purchases and services. CFL strives to reduce the actual and potential negative impact of its own activities on human rights and the environment, as well as those of its commercial partners.
For this reason, the Group has published a Supplier Code of Conduct which sets out the principles and requirements, particularly in terms of respect for safety, workers' rights, human rights, the environment and ethics, which are essential to the Group in its cooperation with its suppliers.
CFL has also reaffirmed its commitment to human rights by signing the National Business and Human Rights Pact in July 2022. In particular, it is committed to preventing and managing human rights risks in the context of its purchasing by drawing up a human rights risk map.
Find out more about the Group purchasing policy.
Find out more about CFL and Human rights.
Meet the CFL players involved in sustainable procurement initiatives.
CFL aims to be a group with a human face. The company's strategy is customer-focused and gives a special place to its employees (the "WE"). The Group's objectives are achieved through dialogue, taking into account the well-being and developing the know-how of its staff. In line with its values (cooperation, openness, respect, excellence and exemplarity), the Group is committed to employment, employability and professional training, as well as diversity, inclusion and equal opportunities.
The CFL Group attaches particular importance to diversity and equal career opportunities for all its employees. It is a signatory of the IMS (Inspiring More Sustainability) Luxembourg Diversity Charter, as well as the "Women in Rail" agreement (November 2021). In order to honour its commitments, CFL has published a Gender Equality Policy and developed a multi-year action plan covering several areas: specific areas: recruitment and career development, reconciling private and professional life, health and safety at work and the working environment, as well as the prevention of sexual harassment and sexism. The Group is also committed to the Positive Actions approach of the MEGA (Ministry of Gender Equality and Diversity).
Apply for CFL positions here.
Meet the CFL players involved in responsible employer initiatives:
As a responsible company, CFL integrates its corporate responsibility approach into its business strategy and activities. However, its positive impact also extends beyond customers and employees to society as a whole, the local community and voluntary and cultural organisations.
As part of its "We Care" approach, the Group supports partner initiatives and associations: through collections and donations; by giving visibility to initiatives; by supporting cultural and/or artistic projects and projects aimed at the inclusion of people in difficulty.
In this context, the Group promotes the social commitment of its staff by developing partnerships with supported associations and, more generally, by giving them the opportunity to do voluntary work.
Find out more about our "Social Commitment" initiatives:
By offering alternatives to individual motorised transport, the Group is helping to protect the environment. All the electricity purchased to power the trains on the luxembourg rail network is generated from renewable sources.
The Group is also committed to reducing its environmental impact through the reduction of emissions calculated as part of its carbon footprint, through actions to protect biodiversity and through initiatives to reduce waste and promote the circular economy.
It is also committed to raising awareness among its staff in order to encourage them to develop and implement concrete actions in their professional and personal lives. It offers its staff the opportunity to take part in the Climate Fresk and the "2tonnes workshop".
Find out more about our "Environment" initiatives on the CFL blog :
- Quieter, safer, more comfortable
- The CFL setting course for sustainable mobility
- Continuous improvement through recycling
- The CFL get their power from green energy from the Greater Region
- Near the CFL funicular, bees have a breeding ground for their honey
- How the CFL adapt to changing weather conditions
- Being economical, cigarette butts and reusable cups: all part of the same battle for a more sustainable world
- More than 99,000 tonnes of CO2 avoided with the CFL intermodal terminal
Meet the CFL players in the environmental field:
- Maintaining the vegetation at CFL, the stimulating work of Nadia and her colleagues in the natural environment team
- Controlling the carbon footprint at CFL
- Waste, wastewater, CO2: CFL is active on all fronts
- Renaturation at CFL for greater ecological resilience
- CFL buses on the road to a zero-emission energy transition
- Acoustics, a little-known but essential component of sustainable development
- New stations, car parks, offices: sustainable construction at CFL is already well established
- Defending sustainable development on a daily basis
- Sustainable development at the heart of the train washing station
- Doris, portrait of an unwavering pioneer in the service of safety, security, and the environment
- Green: On the road with Pit and Nadja as they explain CFL's carsharing
As a key player in mobility in Luxembourg, the CFL group aims at promoting more responsible, sustainable and inclusive mobility through the provision of public transport services, as well as freight transport (rail and river).
The Group is improving rail links between towns and cities by developing Park&Rail (P&R) facilities at the country's main stations. Through its Flex carsharing solution, the Group promotes the responsible use of private cars. The Group strives to make its services accessible to all, by making them free of charge (as far as passenger services are concerned), and by implementing measures to help people with reduced mobility (PRMs) on its network.
Last, CFL is also concerned about the mobility of its employees by implementing measures aimed at optimizing and increasing the efficiency of travel linked to the company's activity, in particular that of its staff - mostly from an environmental point of view.
Find out more about our "Mobility" initiatives on the CFL blog :
- More than 8,500 parking spaces and just as many reasons to take the train
- How to recognize the accessibility of a railway station
- Five tips for combining train and bike better
- Parking made easy – the construction of additional parking space
- How do you travel by train with your pet?
- Flex celebrates its fifth anniversary with a fleet of 250 vehicles
Find out more about Park&Rail
To find out more about "cycling" offers
CFL wants to offer a high-quality service to its customers, who are at the heart of its strategy and concerns. This ambition requires a commitment to continuous improvement on their part, as well as constant dialogue with them, in order to understand their needs and respond to them as effectively as possible.
The CSR themes identified include punctuality and continuity of service, passenger comfort and passenger information.
Find out more about our "Quality" initiatives on the CFL blog :
- H00: Teamwork for Greater Punctuality
- How the CFL ‘Passenger Vocabulary’ are making your train journey easier
- Connectivity on the rail network: combining forces to serve customers
- ‘’It’s vital to integrate customer feedback into our substitution offer‘’
- When screens on the platforms are becoming even smarter… and more economical!
- The station is transforming into a village square, at the service of customers
- On the tracks of customer information: information broadcast on trains
Meet the CFL players in the field of quality:
The safety of the CFL Group's customers, like that of its staff, is a priority and is expressed through a safety culture that is lived out on a daily basis. CFL's main objective is to reinforce its role as an example in the field of safety.
The CSR themes identified include, in particular, the safety of infrastructure and rolling stock, the safety of users and our employees, and safety practices in the workplace.
Find out more about our safety initiatives on the CFL blog:
- Prepared for the worst-case scenario: a full-scale exercise
- Customers rescued in real conditions on board a train
- Stations, platforms, trains… back to school with safety in mind
- Safe behaviour at level crossings – an important topic
- CFL and CGDIS rehearse a possible emergency
- SOS: a signal taken (very) seriously by CFL
The CFL Group's environmental and social commitment is also reflected in the responsible choice of its purchases and services. CFL strives to reduce the actual and potential negative impact of its own activities on human rights and the environment, as well as those of its commercial partners.
For this reason, the Group has published a Supplier Code of Conduct which sets out the principles and requirements, particularly in terms of respect for safety, workers' rights, human rights, the environment and ethics, which are essential to the Group in its cooperation with its suppliers.
CFL has also reaffirmed its commitment to human rights by signing the National Business and Human Rights Pact in July 2022. In particular, it is committed to preventing and managing human rights risks in the context of its purchasing by drawing up a human rights risk map.
Find out more about the Group purchasing policy.
Find out more about CFL and Human rights.
Meet the CFL players involved in sustainable procurement initiatives.
CFL aims to be a group with a human face. The company's strategy is customer-focused and gives a special place to its employees (the "WE"). The Group's objectives are achieved through dialogue, taking into account the well-being and developing the know-how of its staff. In line with its values (cooperation, openness, respect, excellence and exemplarity), the Group is committed to employment, employability and professional training, as well as diversity, inclusion and equal opportunities.
The CFL Group attaches particular importance to diversity and equal career opportunities for all its employees. It is a signatory of the IMS (Inspiring More Sustainability) Luxembourg Diversity Charter, as well as the "Women in Rail" agreement (November 2021). In order to honour its commitments, CFL has published a Gender Equality Policy and developed a multi-year action plan covering several areas: specific areas: recruitment and career development, reconciling private and professional life, health and safety at work and the working environment, as well as the prevention of sexual harassment and sexism. The Group is also committed to the Positive Actions approach of the MEGA (Ministry of Gender Equality and Diversity).
Apply for CFL positions here.
Meet the CFL players involved in responsible employer initiatives:
As a responsible company, CFL integrates its corporate responsibility approach into its business strategy and activities. However, its positive impact also extends beyond customers and employees to society as a whole, the local community and voluntary and cultural organisations.
As part of its "We Care" approach, the Group supports partner initiatives and associations: through collections and donations; by giving visibility to initiatives; by supporting cultural and/or artistic projects and projects aimed at the inclusion of people in difficulty.
In this context, the Group promotes the social commitment of its staff by developing partnerships with supported associations and, more generally, by giving them the opportunity to do voluntary work.
Find out more about our "Social Commitment" initiatives:
By offering alternatives to individual motorised transport, the Group is helping to protect the environment. All the electricity purchased to power the trains on the luxembourg rail network is generated from renewable sources.
The Group is also committed to reducing its environmental impact through the reduction of emissions calculated as part of its carbon footprint, through actions to protect biodiversity and through initiatives to reduce waste and promote the circular economy.
It is also committed to raising awareness among its staff in order to encourage them to develop and implement concrete actions in their professional and personal lives. It offers its staff the opportunity to take part in the Climate Fresk and the "2tonnes workshop".
Find out more about our "Environment" initiatives on the CFL blog :
- Quieter, safer, more comfortable
- The CFL setting course for sustainable mobility
- Continuous improvement through recycling
- The CFL get their power from green energy from the Greater Region
- Near the CFL funicular, bees have a breeding ground for their honey
- How the CFL adapt to changing weather conditions
- Being economical, cigarette butts and reusable cups: all part of the same battle for a more sustainable world
- More than 99,000 tonnes of CO2 avoided with the CFL intermodal terminal
Meet the CFL players in the environmental field:
- Maintaining the vegetation at CFL, the stimulating work of Nadia and her colleagues in the natural environment team
- Controlling the carbon footprint at CFL
- Waste, wastewater, CO2: CFL is active on all fronts
- Renaturation at CFL for greater ecological resilience
- CFL buses on the road to a zero-emission energy transition
- Acoustics, a little-known but essential component of sustainable development
- New stations, car parks, offices: sustainable construction at CFL is already well established
- Defending sustainable development on a daily basis
- Sustainable development at the heart of the train washing station
- Doris, portrait of an unwavering pioneer in the service of safety, security, and the environment
- Green: On the road with Pit and Nadja as they explain CFL's carsharing
As a key player in mobility in Luxembourg, the CFL group aims at promoting more responsible, sustainable and inclusive mobility through the provision of public transport services, as well as freight transport (rail and river).
The Group is improving rail links between towns and cities by developing Park&Rail (P&R) facilities at the country's main stations. Through its Flex carsharing solution, the Group promotes the responsible use of private cars. The Group strives to make its services accessible to all, by making them free of charge (as far as passenger services are concerned), and by implementing measures to help people with reduced mobility (PRMs) on its network.
Last, CFL is also concerned about the mobility of its employees by implementing measures aimed at optimizing and increasing the efficiency of travel linked to the company's activity, in particular that of its staff - mostly from an environmental point of view.
Find out more about our "Mobility" initiatives on the CFL blog :
- More than 8,500 parking spaces and just as many reasons to take the train
- How to recognize the accessibility of a railway station
- Five tips for combining train and bike better
- Parking made easy – the construction of additional parking space
- How do you travel by train with your pet?
- Flex celebrates its fifth anniversary with a fleet of 250 vehicles
Find out more about Park&Rail
To find out more about "cycling" offers
CFL wants to offer a high-quality service to its customers, who are at the heart of its strategy and concerns. This ambition requires a commitment to continuous improvement on their part, as well as constant dialogue with them, in order to understand their needs and respond to them as effectively as possible.
The CSR themes identified include punctuality and continuity of service, passenger comfort and passenger information.
Find out more about our "Quality" initiatives on the CFL blog :
- H00: Teamwork for Greater Punctuality
- How the CFL ‘Passenger Vocabulary’ are making your train journey easier
- Connectivity on the rail network: combining forces to serve customers
- ‘’It’s vital to integrate customer feedback into our substitution offer‘’
- When screens on the platforms are becoming even smarter… and more economical!
- The station is transforming into a village square, at the service of customers
- On the tracks of customer information: information broadcast on trains
Meet the CFL players in the field of quality:
The safety of the CFL Group's customers, like that of its staff, is a priority and is expressed through a safety culture that is lived out on a daily basis. CFL's main objective is to reinforce its role as an example in the field of safety.
The CSR themes identified include, in particular, the safety of infrastructure and rolling stock, the safety of users and our employees, and safety practices in the workplace.
Find out more about our safety initiatives on the CFL blog:
- Prepared for the worst-case scenario: a full-scale exercise
- Customers rescued in real conditions on board a train
- Stations, platforms, trains… back to school with safety in mind
- Safe behaviour at level crossings – an important topic
- CFL and CGDIS rehearse a possible emergency
- SOS: a signal taken (very) seriously by CFL