Lending an ear to customers
In order to improve the travelling experience of their customers, the CFL regularly exchanges information with them in the form of workshops, individual interviews or surveys.
Theme
This makes it possible to better understand the needs of passengers and to improve the existing CFL services, for example in the areas of transport services, passenger information, cleanliness of trains and stations, etc..
This is how the CFL cactus shoppi at Luxembourg Station came about, as part of the "Gare de demain" (station of tomorrow) project and the customer need expressed there to offer a range of food that can be combined with the mobility services on offer. This exchange with customers also enables the CFL to design new digital and innovative services, such as the current display of carriage rows on the platform or the redesign of the CFL mobile application.
If you would like to take part in one of these customer surveys, you can register here:
https://forms.office.com/e/GYkhwgZKhG
